Our Pledge to You
A commitment to accessibility, transparency, and your mental health journey
At Still Step, we believe that mental health support should be accessible to everyone, not just those who can afford expensive subscriptions or premium features. We're building this app with a simple philosophy: help people first.
This pledge is our commitment to you—our users, our community, and everyone who trusts us with their mental health journey. We promise to honor these principles as we grow and evolve.
1. Core Tools Will Always Be Free
We pledge that the fundamental tools you need for your mental health journey will always remain free. No paywalls, no limited trials, no gimmicks.
Free Forever Includes:
- Daily mood tracking and journaling
- Guided breathing exercises and meditation
- Mental health resources and educational content
- Progress tracking and insights
- Goal setting and achievement tracking
- Crisis support resources and hotlines
- Basic community features
Our Promise: If it's essential for mental wellness, it stays free. Period.
2. Honest, Transparent Pricing
We only charge for what we have to. When we do offer premium features, we promise:
Our Pricing Principles:
- Cost-Based, Not Profit-Maximized: We charge only what's necessary to cover the costs of delivering premium features (like AI-powered insights, advanced analytics, or personalized coaching).
- No Hidden Fees: What you see is what you pay. No surprise charges, no automatic upgrades, no dark patterns.
- Fair and Accessible: Premium features will be priced affordably, with options for those facing financial hardship.
- Cancel Anytime: No commitment required. Cancel your subscription with one click, effective immediately.
- No Price Gouging: We won't raise prices arbitrarily. Any increases will be transparent and justified by real costs.
Why We Charge for Some Features: Advanced features like AI-powered insights, unlimited cloud storage, and one-on-one coaching sessions require significant infrastructure and operational costs. We charge fairly to sustain these services—not to maximize profit.
3. Always Relevant, Always Updated
Mental health care evolves, and so should the tools that support it. We pledge to:
- Regular Updates: We'll continuously improve the app with new features, bug fixes, and performance enhancements.
- Evidence-Based Content: Our resources and tools will be grounded in current psychological research and best practices.
- User Feedback Driven: Your voice matters. We'll actively listen to feedback and prioritize features that help you most.
- Stay Compatible: We'll support the latest devices and operating systems so you're never left behind.
- Security First: We'll maintain the highest security standards and respond quickly to any vulnerabilities.
We're not building a product we'll abandon. Still Step is a long-term commitment to supporting mental health, and we'll be here for you as long as you need us.
4. Your Privacy Comes First
Your mental health journey is deeply personal. We pledge:
- Privacy by Design: We collect only what's necessary to provide our services, and we protect it with industry-leading encryption.
- No Ads, Ever: We won't monetize your attention with advertisements. Your peace of mind matters more than ad revenue.
- Transparent Data Usage: We use analytics to improve the app, but we're transparent about what data is collected and how it's used.
- You Own Your Data: Your journal entries, mood logs, and progress are yours. Export or delete them anytime.
- End-to-End Encryption: Sensitive health data is encrypted both in transit and at rest.
Read our full Privacy Policy to understand exactly how we protect your information and what analytics we use to improve Still Step.
5. Accessibility for All
Mental health challenges don't discriminate, and neither should access to help. We pledge:
- Financial Assistance: If you can't afford premium features but would benefit from them, reach out. We'll work with you.
- Inclusive Design: We'll continually improve accessibility features for users with disabilities, including screen reader support, adjustable text sizes, and color contrast options.
- Multiple Languages: We're working to make Still Step available in multiple languages to serve diverse communities.
- Low-Bandwidth Friendly: We'll optimize the app to work well even on slower internet connections.
Everyone deserves support, regardless of their financial situation, physical abilities, or location.
6. Community-Driven Development
Still Step exists because of you. We pledge to:
- Listen Actively: We'll maintain open channels for feedback, suggestions, and feature requests.
- Be Transparent: We'll share our roadmap, explain our decisions, and be honest when we make mistakes.
- Engage Regularly: We'll host community discussions, surveys, and beta testing opportunities.
- Give Back: A portion of our revenue will support mental health advocacy, research, and non-profit organizations.
7. Hold Us Accountable
This pledge isn't just words—it's a commitment we expect you to hold us to. If we fall short:
- Call us out. We're listening.
- Reach out to our team at pledge@stillstep.com
- Share your concerns publicly—we'll respond openly
- We'll be transparent about how we're addressing issues
We're human. We'll make mistakes. But we promise to own them, learn from them, and do better.
Contact Us About Our Pledge
Questions, concerns, or feedback about our pledge? We want to hear from you.
Still Step Pledge Team
Email: pledge@stillstep.com
General Support: support@stillstep.com
We read every message and take your feedback seriously.
Our Commitment to You
Mental health support should be a right, not a privilege. While we need to sustain our operations, we refuse to profit from your struggles.
This pledge guides every decision we make—from pricing to features to partnerships. When in doubt, we choose what's best for you, not our bottom line.
Thank you for trusting Still Step with your mental health journey. We don't take that responsibility lightly.
By using Still Step, you're joining a community that believes mental health support should be accessible, affordable, and always there when you need it. Together, we're changing the conversation around mental wellness.